IT Support

Definity First offers advantages in the areas of proximity, expertise, language, cultural alignment, access, and quality assurance.

We offer you top talent at competitive rates, deploying multidisciplinary, high-performance IT teams in nearshore proximity to your headquarters. This means that you get the cost savings benefits of outsourcing with the synchronization, real-time work, and team alignment that comes with operating in similar time zones.

Real-time work

Since Mexico shares time zones with the US, increased productivity and access make it a preferred choice for an increasing number of today’s biggest tech companies. With everyone in a shared time zone, communication between nearshore and domestic team members is seamless. Everyone has similar work hours and remains responsive during emergency situations as well.

Certified Teams

Our developers and IT specialists are the best at what they do. As an extension of your team at home, we use all of the same tools and are fluent in your preferred programming languages and frameworks. All of our team members go through an extensive vetting process that includes the areas of technical proficiency, cultural alignment, and language.

English Language

All of your nearshore team members are fluent English speakers and fit right into the office culture enjoyed in businesses across the US. Language and cultural alignment between team members can be an important consideration when communicating with outsourced team members. Even a single misinterpreted feature request can be costly and hold up progress. Because of this, our nearshore teams are screened to ensure that impeccable communication skills are a top priority.

Onsite visits

Physical access is another important nearshore benefit. Executives and managers can schedule face-to-face visits to their nearshore team whenever necessary. This feature can be particularly useful if site visits are frequent since overseas travel is considerably more expensive than trips from the US to Mexico.

Comprehensive Quality Assurance Support

QA is important, and every detail matters. Your product is the sum of all its features, so it’s crucial that every app screen and website page is pixel perfect. To this end, our developers and IT specialists provide comprehensive QA support to ensure that your product meets your needs and is 100% free of bugs and issues.

We are always focused on results, so our developers and IT specialists will ensure that your product meets your needs, is always up and running, and free of bugs and errors.

Providing the expertise needed to take your technology vision to the next level whenever you need it

Our nearshore developers are fluent English speakers and closer in culture than many outsourcing alternatives and geographically accessible. That means they’re just a short flight away should the need arise to meet with them physically. Available during all business hours, your nearshore team is also there to provide comprehensive quality assurance support.